Administration & Scheduling Officer

  • Admin and Customer Service
  • Full Time
  • 2 years ago

Job Information

Job Description

Sunbather have been a market leader in the swimming pool industry for over forty years – our business is about saving energy, heating pools, and providing a solution-based service to our customers. A national footprint of offices ensures a diverse, dynamic team of people, all passionate about our industry and workplace.

Our Head office on the Mornington Peninsula is looking for a loyal and dedicated Administration & Scheduling Officer to join our Customer Service team.

Your day will include;

  • Scheduling of installations and proactively communicating appointments with trade and retail clients.
  • Liaising with sales team in relation to timing/quoting of jobs where necessary.
  • Proactively communicate Pool Builder installation timing and outcomes, including collation and distribution of weekly schedule.
  • Liaising with sub-contractors regarding upcoming work and availability.
  • Invoicing and stock allocation post-installation.
  • Troubleshooting of issues post-installation (training provided), and scheduling call backs as required.
  • Approval of sub-contractor’s invoices.
  • Upkeep of relevant databases to ensure job history is maintained.
  • Assisting other team members or departments as required, so must be flexible and happy with a variety of tasks.

The successful applicant must have;

  • An articulate and confident phone manner.
  • A calm and positive manner to efficiently multitask in a busy environment.
  • Prior experience within a Customer Service/Scheduling role.
  • Willingness to work as part of a close-knit team.
  • Ability to prioritise tasks and find solutions quickly.
  • Exceptional organisational skills and high attention to detail.
  • Strong Microsoft office skills.
  • Capacity to learn technical processes (training provided).

This is a full time role, Monday to Friday 8.30-5pm.

Please forward your cover letter and resume to Amy Tuckwell –

** PLEASE NOTE: Applications without a correctly addressed cover letter will not be accepted. Previous applicants need not apply. **

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