Customer Service Manager

  • Full Time
  • 1 year ago

Job Information

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    Category Professional Services
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    Posted On Apr 21 ,2018

Job Description

Rare Opportunity to Join an ASX listed company close to home on the beautiful Mornington Peninsula

Due to internal promotion we are very excited to be recruiting for a Full Time Customer Service Manager, who has the passion, enthusiasm and genuine motivation to provide a superior customer experience for our 10,000+ customers. The position is located at our Mount Eliza Office on the Mornington Peninsula.

The primary role of the Customer Service Manager is to manage and lead (through example) the service team to provide exceptional customer experience across all customer interactions, while continually looking to increase customer use of our services. This will be achieved through leading your team to increase productivity through working smarter and improving processes.

The role…

  • Lead the service team to achieve targets and drive performance to deliver growth
  • Continuous Performance Improvement of a well-established high performing team
  • Hands on leader; ensuring you and your team continue to deliver excellence in customer service
  • Enjoy the thrill of a fast paced yet fully supported environment
  • Adaptive to change in technologies

The opportunity…

  • Work for a serial award winning technology group, and an innovative leader in the conferencing field
  • Receive in-depth training on the company’s products and services
  • Apply standard technical training and experience to solve problems
  • Work in an innovative environment which actively encourages new ideas
  • Flexible environment, where it’s understood people have lives and commitments outside of work

You will have…

  • Several years Leadership experience
  • Degree in business or related discipline
  • Excellent verbal and written communication skills
  • Strong problem solving and analytical skills
  • Ability to manage in a fast paced and constantly changing environment
  • A passion for providing superior customer experience

A little about our Company

Conference Call International (CCI) provides high quality and reliable audio conferencing, web and video collaboration services. Currently generating more than 50 million minutes of audio conferencing each year. CCI’s state of the art collaboration technology allows for rapid growth into the rising market of audio/desktop/video collaboration.

Offering reliable and secure conferencing technology backed up by quality processes and highly skilled staff, we love to cater to our customers’ unique conference call requirements and deliver a solution far superior to what they could ever envisage. That’s what motivates us and makes us proud to come to work. Our passion and enthusiasm is evident in every interaction our customers have with CCI and their satisfaction is our reward.

MNF Group is one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now capitalized at over $400M, and twice winner of the Forbes Asia-Pacific “Best under a Billion” award.

MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. As the world moves to IP, MNF Group is building the brands, services, network and technology to lead the way.

We are as interested in you as we are your experience. Whilst you will need to satisfy the requirements for your application to be successful, what will set you apart is your attitude and personality. Feel free to supply additional material over and above your CV if you think it will help your cause.

MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. No recruiters please.

To learn more about us go to and our parent company