Customer Service & Marketing (Part time)

  • Location:
    Mornington Mornington Mornington Mornington
  • Salary:
    negotiable
  • Job type:
    Part time
  • Posted:
    1 month ago
  • Category:
    Hospitality and Tourism
  • Deadline:
    December 31, 2018

Overview

RAW travel is expanding in 2019 and we have new opportunities coming up across our Sales and Marketing teams.

We are looking for a customer service champion who enjoys meeting our travellers, running our new RAW travel shopfront which will open in Feb 2019 in Mornington. You will work closely with our Travel Product Specialists to support enquiries and requests from walk-ins to the store. You will also help with marketing to RAW Travel’s clients by providing introductory calls to new subscribers to our database and provide follow up calls to people who have attended one of our information nights, which are held around the country. To this end you will work closely with the marketing team on our customer service initiatives.


Primary Accountabilities

  • Responding to and directing client enquiries
  • Makappointments with Travel Product Specialists
  • Selling walking related accessories & maintain stock levels
  • Meeting and exceeding sales targets
  • Follow-up calls on new subscribers to the RAW travel database
  • Follow up calls with attendees at RAW Travel’s information nights
  • Achieve a consistent high conversion rate on all new enquiries
  • Update our CRM Insightly with client notes regarding booking to ensure the sales team can support client conversations as required

What you’ll get in return

RAW Travel is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for travel. We have high expectations of our team, and in return we want our staff to be adventurous, active, authentic and fun.

We will give you the opportunity for training and development both internal and externally.

RAW Travel is a starting a process of becoming a certified Benefit Corporation (‘B Corp’) and this will offer opportunities for above the norm staff perks, benefits and contribution to our community, environment and our travellers.

You will receive a competitive base salary with great industry perks, a flexible and relaxed workplace, with the potential to earn a performance related bonus.

If you have what it takes and want to join a thriving and innovative company who are passionate about adventure travel and delivering great customer service, then we want to hear from you!

This job has expired.