Customer Service Officer – Aged Care

  • Full Time
  • 2 years ago
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Job Information

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    Category Admin and Customer Service
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    Posted On Dec 4 ,2017
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    No. of Openings opening
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    Job Level :
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    Job Experience :

Job Description

Craigcare, a national provider of residential aged care services is committed to providing quality services in a warm and caring environment. Our mission at Craigcare is to serve our residents and care recipients in a manner which will enhance their quality of life. Our philosophy of excellence in customer service is an essential element in our decision making and organisational structure.

We are currently seeking an experienced full-time Customer Service Officer to join our dedicated team at our Aged Care Facility located in Mornington.

Our company leaders make staff feel valued and supported, while understanding their responsibility for providing assistance in a way which enhances and enriches the lives of those who depend on them.  We are very proud of our people and our facilities and find that families of residents have the utmost comfort and reassurance in the care we provide their loved ones.

About the Role

Responsibilities of this dynamic role include, but is not limited to, excellent levels of customer service and marketing  functions. We are seeking a self-motivated, professional, friendly person with a great attitude who will be the face of the home and have the ability to work within a proactive team environment.

To be successful in the role, you MUST have:

  • Excellent customer service, communication and interpersonal skills
  • The ability to develop empathetic relationships quickly
  • Highly organised and ability to manage time effectively
  • Demonstrate intermediate ability to use computer IT systems including MS Office Suite
  • A highly analytical and systematic approach with outstanding attention to detail
  • Drivers Licence

It is advantageous but not essential for candidates to have:

  • Previous Aged Care administration experience in a similar role
  • Experience in the admissions process and an understanding of the financial aspects of Aged Care admissions
  • Accreditation knowledge
  • Liaise with internal customers on a daily basis
  • Liaise with all referral agencies and external stakeholders on a regular basis
  • Conduct facility tours with prospective residents and/or their families
  • Provide all necessary information related to an admission to the facility to relevant parties
  • Prepare a resident’s room in a presentable homelike manner
  • Manage customer services enquiries and complaints in a respectful and professional manner
  • Ensure living environment is well maintained

The successful applicant will be required to supply a current National Police Clearance (dated within the last 3 years).

If you possess the above skills and relevant experience, click APPLY for this exciting opportunity with a Cover Letter attached and a current Resume with two professional referees.

For more information about this role, please contact the Human Resources department on 08 9316 7100 or via email on