Flights, City Breaks & Travel Insurance Specialist (Part Time)

  • Location:
    Mornington Mornington Mornington Mornington
  • Salary:
  • Job type:
    Part time
  • Posted:
    1 month ago
  • Category:
    Hospitality and Tourism
  • Deadline:
    December 17, 2018


This position is to support our existing flights specialist in handling our expanding portfolio in this area of flights, city breaks and insurance.

We are looking for someone with outstanding customer service ethos, who shares our values and can be passionate about serving our existing customers with business class flights and our new range of unique city breaks we are developing.

What You Will Do

  • Responding to client enquiries; aiming to meet and exceed their expectations within a timely manner
  • Booking individual client flights with an emphasis on business class
  • Advising on and booking our new range of city break packages
  • Advising and booking on travel insurance for clients
  • Managing client flight changes as necessary
  • Quoting on client pre/post add-ons external to RAW Travel standard destination itineraries
  • Liaising with third party suppliers
  • Preparation and postage of client documentation
  • Meeting and exceeding sales targets
  • Responsible and motivated for the continued growth of the Flights Specialist position within the organisation
  • Follow-up client enquiries within 24 to 48 hours of the time an enquiry is received
  • Achieve a consistent high conversion rate on all flight and insurance enquiries
  • Update our CRM Insightly with client notes regarding booking to ensure the sales team can support client conversations as required
  • Manage your own client database to meet and exceed sales targets

What we can offer you

RAW Travel is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for travel. We have high expectations of our team, and in return we want our staff to be adventurous, active, authentic and fun. We will give you the opportunity for training and development both internal and externally.

RAW travel is a starting a process of becoming a certified Benefit Corporation (‘B Corp’) and this will offer opportunities for above the norm staff perks, benefits and contribution to our community, environment and our travellers.

You will receive a competitive base salary with great industry perks, a flexible and relaxed workplace, with the potential to earn a performance related bonus.

If you have what it takes and want to join a thriving and innovative company who are passionate about adventure travel and delivering great customer service, then we want to hear from you!

This job has expired.