Flights, City Breaks & Travel Insurance Specialist

  • Location:
    Mornington Mornington Mornington Mornington
  • Salary:
  • Job type:
    Part time
  • Posted:
    3 months ago
  • Category:
    Hospitality and Tourism
  • Deadline:
    November 12, 2018


In this exciting and dynamic role you will be responding to flight, travel insurance and city break enquiries from new and existing clients. You will work closely with our Travel Product Specialists to support clients’ requests. You will be responsible for growing RAW Travel’s business within the flights account portfolio with a key focus on delivering outstanding and timely customer service. You will also have a hand in developing our new range of city break packages in key destinations in Europe and Japan. The key to your success will be your ability to apply your travel and customer service passion to drive business while nurturing our valued existing clients. You are expected to meet/exceed annual budgeted sales targets, while considering ways to improve profitability.

What You Will Do

  1. Book individual client, group and occasionally employee flights
  2. Advise on and book our new range of city break packages
  3. Advise on and book travel insurance for clients and RAW Travel employees
  4. Manage client flight changes as necessary
  5. Quote on client pre/post add-ons external to RAW Travel standard destination itineraries
  6. Liaise with third-party suppliers
  7. Respond to client enquiries; aiming to meet and exceed their expectations within a timely manner
  8. Prepare client documentation
  9. Meet and exceed sales targets
  10. Grow the Flights Specialist position within the organisation
  11. Follow-up client enquiries within 24 to 48 hours of the time an enquiry is received
  12. Achieve a consistent 90% conversion rate on all flight and insurance enquiries
  13. Update Insightly with client notes regarding booking to ensure the sales team can support conversations as required
  14. Manage your own client database to meet and exceed sales targets

What you’ll get in return

RAW Travel is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for travel. We have high expectations of our team, and in return we want our staff to be adventurous, active, authentic and fun. We give you ample opportunity for training and development both internal and externally. You will receive a competitive base salary with great industry perks, a flexible and casual workplace, with the potential to earn a performance related bonus. If you have what it takes and want to join a thriving and innovative company who are passionate about adventure travel, then we want to hear from you!


This job has expired.