General Manager

  • Location:
    Mornington Mornington Mornington Mornington
  • Salary:
  • Job type:
    Full Time
  • Posted:
    1 month ago
  • Category:
    Hospitality and Tourism
  • Deadline:
    December 1, 2018


This broad-ranging role is responsible for executing company strategy and managing our staff and resources. The General Manager position will direct day to day decision making and operations primarily for RAW Travel’s office team but also help oversee our field staff, working in close conjunction with a management team comprising an Operations manager, Finance manager, Sales and Marketing managers.

This position will help drive RAW travel’s continued growth and uphold our customer service standards and values in the process. The role requires a skilful people manager who enjoys the challenge of leading a diverse and talented team, whilst always remaining the foremost advocate for achieving the company’s goals and interests.

What You Will Do

  1. Deliver on strategic plans and targets
  2. Maintain standards with product and customer service
  3. Provide direct management and support to key managers
  4. Communicate company objectives and results to staff
  5. Recruit new staff, orientation, training plans
  6. Monthly reporting: monitoring sales, trip pricing, profitability, overheads
  7. Co-ordinating staff resource; approving staff leave & scheduling RDOs
  8. Staff reviews & talent development programs
  9. Oversee product training
  10. Run to budget and review business expenses
  11. Evaluate & manage systems improvements
  12. Regulatory and business compliance
  13. Regular management meetings
  14. Respond to and coordinate the company’s response to issues and emergencies

What we can offer you

RAW Travel is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for travel. We have high expectations of our team and we want our staff to be adventurous, active, authentic and fun-loving. We will give you the opportunity for training and development both internal and externally.

RAW travel is a starting a process of becoming a certified Benefit corporation (‘B Corp’) and this will offer opportunities for above the norm staff perks, benefits and contribution to our community, environment and our travellers.

You will receive a competitive base salary with great industry travel perks, a flexible and relaxed workplace, with the potential to earn a performance related bonus.

If you have what it takes and want to join a thriving and innovative company who are passionate about adventure travel and delivering great customer service, then we want to hear from you!

Competitive salary package + benefits

This job has expired.