Senior Case Manager Family Violence – After Hours Crisis Response

  • Professional Services
  • Casual
  • 2 years ago

Job Information

Job Description

  • 2 roles available
  • SCHADS Level 6 – FTE 77,000 – 81,000
  • Bayside Peninsula region  – Mornington
  • Part time – Monday to Friday, 4.00pm – 10.30pm (possibly flexible hours)
  • Join a friendly supportive team working with vulnerable women and children

Around the world the Good Shepherd network, represented in over 70 countries is working to create just and equal communities where women and girls can live full, safe lives. We have been committed to our mission for nearly 200 years, working strongly for social change. Wherever we are, we strive to team up with people who share our mission, vision and passion for social justice because the need is still great.

We work to disrupt the integrational cycle of disadvantage and enable fullness of life, especially for women and girls. Our areas of expertise are, safety and resilience, educational pathways and financial security.

Two new innovative positions have been created to improve the face to face after hours crisis response delivered to victim survivors of family violence.

In March 2016 the Royal Commission into Family Violence released its report detailing 227 recommendations to improve responses to family violence, including the provision of support after hours when the majority of family violence incidents occur.

We require Senior Family Violence Case Managers with proven ability to successfully carry out the responsibilities of the role, which include:

  • Receive and respond to after-hours referrals (primarily from the statewide 24/7 crisis service) for victim survivors assessed as requiring a face-to-face crisis response
  • Apply assessment skills and professional judgment to referrals based on risk, needs and safety assessment provided by statewide 24/7 crisis service, to determine appropriate response
  • Where necessary, provide face-to-face support and assistance to victim survivors (including safety planning, information, material aid and referrals)
  • Support access to emergency accommodation and/or material aid where this is required and has not been arranged by the statewide 24/7 crisis service
  • Activate phone-based secondary consultation as appropriate for Aboriginal and Torres Strait Islander victim survivors
  • Refer to After-Hours Child Protection Emergency Service where children are assessed as being at significant and immediate risk of harm
  • Refer to the Sexual Assault Crisis Line where sexual assault support is required and has not yet been activated (with consent of victim survivor)
  • Utilise professionally accredited interpreter services to support engagement with CALD victim survivors
  • Complete data collection requirements and facilitate next working day handover to the Bayside Peninsula Support and Safety Hub
  • Provide end of shift feedback to the statewide 24/7 crisis service.

It is a mandatory requirement of this role that the successful candidate will have the following:

  • Tertiary Degree level qualification in Social Work, Psychology, or a related discipline with relevant experience
  • A minimum of two years case management experience at a Senior or Advanced Practitioner level
  • Demonstrated experience in the family violence sector and experience working with families and/or individuals presenting with complex needs and behaviours (e.g. substance abuse, mental health, parenting issues);
  • Experience working with cohorts of the community who experience multiple forms of discrimination and disadvantage (e.g. Aboriginal and Torres Strait Islander communities; people from culturally and linguistically diverse communities; people with disability; people from LGBTI communities).
  • Demonstrated experience assessing risk, needs and protective factors of children, safety planning and determining appropriate referral pathways
  • Demonstrated therapeutic skills and the ability to apply a trauma framework to the various presentations of women and children experiencing trauma
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)
  • A current Australian Drivers Licence

Our Safety & Resilience services are delivered across Victoria and New South Wales and include integrated family and youth services, a range of family violence response services, counselling and case management for children, young people, women and families and support for those who are homeless or at risk of homelessness (including refuge accommodation for women and children who have experienced family violence).

You will demonstrate commitment to social justice, gender equity and alignment with the values and mission of GSANZ.

Good Shepherd Australia New Zealand is an equal opportunity employer dedicated to staff wellbeing. We offer a supportive work environment, ongoing professional development for staff and a competitive remuneration package. We encourage flexible working arrangements and provide access to salary packaging. This role is classified at level 6 SCHADS 2010.

For further information please contact Sue Weatherill via email

Too apply please review the position description found on our website at and email a short covering letter outlining your relevant skills and expertise along with a copy of your resume to

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Criminal History check and proof of the right to work in Australia. As an equal opportunity employer, we encourage people who identify as Aboriginal & Torres Strait Islander or other diverse backgrounds to apply.

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