Kitchen & Housekeeping Manager

Job Description

Role Purpose

The primary objective of this role is to deliver catering services at the highest agreed standards. This encompasses meal preparation, managing dietary requirements, service, menu planning, and food ordering/stock control as well as overseeing guest service and housekeeping operations. The Hospitality & General Services Manager will also oversee, and train junior employees engaged in food handling tasks. Integral to this role is the maintenance of a safe, harmonious, and efficient work environment, ensuring compliance with OH&S and safe food handling regulations.

Key Selection Criteria

Qualifications and Experience

– Minimum 3-5 year’s experience in managing kitchen operations

Knowledge and implementation of food safety plans and records

Proficient in ordering and menu planning/stock control

Has a strong understanding of dietary requirements

Can follow policies and procedures and self-manage

Ensures recipes/kitchen information is frequently updated

-Minimum 2 years managing a team of staff

Experience in training and supervising other cooks

Efficient in rostering and managing staff

Able to create a team environment and work within a team

Proficient in handling and resolving conflict

Can communicate effectively with their team and management and cooperates well

Efficient in recruiting staff when required and approved to do so

-Chef qualification or equivalent experience in food handling and dietary requirements

– Customer service experience

Other Requirements

– Working with Children’s Check

– National Criminal History Check

– Flexibility in working hours over 7 days, including evenings and some weekends

– Travel within Victoria may be required

– Current driver’s license

Skills and Abilities

1. Food Preparation: Ability to prepare meals for groups independently, understanding safe food handling and OH&S procedures. Proficiency in planning menus and ordering supplies to minimize waste.

2. Detail Focus: Observes fine details, identifies information gaps, and considers practical considerations in plans and activities.

3. Resilience: Perseveres in achieving goals, remains calm under pressure, and motivates others to deliver against goals.

4. Customer Service: Provides outstanding service, is highly accountable, and manages risks to service delivery.

5. Teamwork: Cooperates well with others, shares information, and accommodates different working styles.

6. Organization and Planning: Initiates tasks, identifies priorities, and schedules priority tasks to meet deadlines.

7. Problem Solving: Analyses situations from different perspectives and formulates effective solutions.

8. Communication Skills: Excellent verbal and written communication skills, including interpersonal skills.

9. Awareness of Culture and Diversity: Recognizes issues related to inclusion, fairness, and diversity in culture, age, gender, and sexuality.

Key Accountabilities and Activities

Managing the kitchen and catering for groups

– Prepare and serve main meals for groups (up to 45) independently

– Coordinate and supervise junior Food Services employees for larger groups (>45)

– Train catering staff at a lower level as required

-Have a strong understanding and care of dietary requirements

– Plan menus and purchase appropriate food supplies/manage food stock

– Assist with receipt and storage of food arrivals

– Clean food preparation areas and follow safe food handling practices (ensure staff are also following suit)

-Ensure completion of required schedules and food safety records, and ensure documents are filed

– Ensure food service operations align with policies and procedures

-Must be proficient in Microsoft office suite

Cleaning & Domestic Duties

– Supervise, train, and coordinate lower-level employees in housekeeping duties

– Clean facilities to an excellent standard for incoming visitor groups

– Clean/check over facilities at the conclusion of each visitor group

– Maintain all cleaning equipment

– Ensure Completion of required schedules for cleaning and filed appropriately

– Report any damage to the Site Manager/Maintenance

Overseeing Weekend Retreat Bookings

-Checking in and checking out of groups including site briefs

-Occasional on-call work

​

Communicating Effectively

-Able to take feedback from staff, managers and owners and implement suggestions or required changes.

– Being able to communicate clearly, effectively and respectfully with teachers/leaders as a manager.

-Able to communicate in front of large groups clearly, effectively and respectfully.

-Must be proficient in email communication.

Demonstrating Teamwork

– Share insights and collaborate with staff and managers.

– Participate in team meetings, encouraging collaboration.

– Maintain effective and respectful relationships with staff, managers and owners.

– Resolve conflicts through effective reconciliation methods.

– Participate in team development activities to enhance leadership and foster teamwork.

Managing Self

– Demonstrate a commitment to self-development and learning

– Establish clearly defined goals and annual operational plans

– Prepare own work plan annually with agreed measurable outcomes

-Time management with tasks

Other Duties

– Perform other duties as requested by campsite management from time to time.